WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. Youll find us in 95 of international airports, working closely with over 2,500 transportation and govern
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Apprentice
Job Description:


WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Workยฎ by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

The Apprentice Engineer will support field engineering activities under supervision, gaining hands-on experience in installation, maintenance, troubleshooting, and support of airport IT and passenger processing systems. The role focuses on skill development, adherence to SLAs, safety, and service quality while preparing the apprentice for a full-time Field Engineer role.

KEY RESPONSIBILITIES

Field Operations Support

  • Assist in installation, configuration, and commissioning of airport systems (e.g., CUTE, CUSS, SBD, eGates, network devices).

  • Support preventive and corrective maintenance activities at customer sites.

  • Perform basic troubleshooting and escalate complex issues to senior engineers.

  • Assist in hardware replacement, cabling, and peripheral setup.

  • Ensure minimal operational disruption during support activities.

Incident & Service Management

  • Support incident resolution in line with defined SLAs.

  • Update service tickets, work logs, and activity reports accurately.

  • Follow standard operating procedures (SOPs) and change management processes.

Learning & Skill Development

  • Learn airport operational processes and passenger flow systems.

  • Undergo technical and safety trainings as assigned.

  • Shadow senior engineers during complex activities and live operations.

  • Build competency across assigned products and tools.

Stakeholder Coordination

  • Support coordination with airport authorities, airlines, vendors, and internal teams under guidance.

  • Maintain professional communication with customers and stakeholders.


Qualifications

EXPERIENCE

No prior experience required. Freshers can apply

KNOWLEDGE & SKILLS

Technical Skills (Basic / Learning Level)

  • Basic knowledge of IT systems, hardware, networking, or electronics.

  • Willingness to learn airport systems and mission-critical environments.

  • Familiarity with Windows OS, basic networking, and troubleshooting concepts is an advantage.

Behavioral Competencies

  • Strong learning mindset and willingness to take feedback.

  • Discipline, punctuality, and adherence to processes.

  • Team player with good communication skills.

  • Ability to work in shifts and under supervision.

WORK CONDITIONS

  • Shift-based working, including nights, weekends, and holidays as per airport operations.

  • Onsite role in a live airport environment.

  • Exposure to mission-critical systems requiring high availability.

EDUCATION & QUALIFICATIONS
  • Diploma or Bachelorโ€™s degree in Electronics, Electrical, Computer Science, IT, or related engineering discipline.

  • Freshers or candidates with limited hands-on experience are encouraged to apply.

WHAT WE OFFER

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

๐ŸŒฟ Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

๐Ÿš€ Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsofts Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

๐Ÿ™Œ Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Company Details
SITA
600 Galleria Parkway SE
Suite 1000
Atlanta, Georgia 30339 USA
www.sita.aero/
165 Open Jobs Available
Imagine a world where travel connects us all, hassle-free. That's the world SITA has been shaping for 75 years. Back in 1949, 11 visionary airlines came together to create SITA and transform travel forever. From the beginning, our mission has been clear:...
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Job Info
Location
Mumbai, Maharashtra, India
Type
Contractor
Company Details
SITA
600 Galleria Parkway SE
Suite 1000
Atlanta, Georgia 30339 USA
www.sita.aero/
165 Open Jobs Available
Imagine a world where travel connects us all, hassle-free. That's the world SITA has been shaping for 75 years. Back in 1949, 11 visionary airlines came together to create SITA and transform travel forever. From the beginning, our mission has been clear:...

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